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T.U.S.K. F&I School (Farmington Hills, MI) - September 10-13, 2024


  • Course Description

      Course start date: September 10, 2024 9:00 am
      Course end date: September 13, 2024 2:30 pm

      This class introduces a progressive and innovative curriculum that is designed for business managers at every level. It teaches our customer-centric F&I process, designed by our trainers and intended for today’s more informed, better educated customers. Consistent role-play is implemented to ensure full understanding of the material covered.

      Topics covered in the class include:

      • • F&I process
      • • Primary functions of the business manager
      • • Working with today’s internet-educated customer
      • • Primary emotions, commitment, and ownership
      • • Manufacturer’s warranty overview
      • • Effective menu presentation using Y.E.S. method
      • • RISC disclosure
      • • A.B.C. objection technique
      • • Legal compliance
      • • And much more!

      Virtual Training Network (VTN):
      Upon registering, attendees will receive an email detailing login information for our Virtual Training Network and instructions on how to access the QuickStart modules. These must be completed prior to class. Upon completing T.U.S.K. F&I Schoolattendees will have access to the Power Boost, which is designed as follow-up to the course curriculum and is also found in the VTN.

      iA American - Associated Dealer Services
      32751 Middlebelt Rd.
      Farmington Hills, MI 48334

      Class schedule:
      Tuesday – Thursday         9:00 am – 5:00 pm
      Friday                                 9:00 am – 2:30 pm

      Please arrive early. Class starts promptly at 9:00 am. Business attire required.

      Payment for all classes is due before the start of the course.