Course start date: December 7, 2026 8:00 am
Course end date: December 10, 2026 2:30 pm

F&I School in 2027

Modern. Customer-Centered. Practical.
iA American F&I School is a comprehensive, hands-on training experience designed to enhance today's F&I professional's abilities, increase customer engagement, improve product penetration, strengthen compliance awareness, and create a more transparent purchase experience.

Built for both new and experienced F&I managers, the completely redesigned 2027 curriculum reflects how and where today's customers buy vehicles, make decisions, and evaluate protection options. This modern process moves beyond traditional product presentations and teaches participants how to uncover customer priorities, build trust, present solutions with relevance, and confidently guide customers to informed decisions. 

What You'll Learn

• • The modern F&I process and daily operating
• • Virtual transactions and the informed customer
• • Customer discovery using F.O.R.M.A.T., S.T.A.C.K.E.D., and Y.E.S
• • Uncovering customer motivations and ownership priorities
• • Ownership experience conversations that create product relevance
• • The five-step virtual presentation process (VPP)
• • Effective menu presentation and disclosure techniques
• • L.E.A.D. objection handling methodology
• • Payment strategies and objection techniques
• • Compliance awareness and ethical F&I practices
• • Best practices for building customer trust and long-term dealership success

   

A Different Kind of F&I School
Our award-winning curriculum combines classroom learning with interactive exercises, live demonstrations, role-play activities, peer coaching, knowledge checks, and real-world application. Students do not simply learn what to say - they learn why customers buy and how to create meaningful ownership conversations that improve results while protecting the customer's experience. 

Built for Today's Customer
Today's vehicle buyers are more informed than ever. They already know the vehicle, payment, interest rate, and dealership reputation before entering into the buying process. iA American F&I School equips professionals with a modern approach focused on customer discovery, transparency, relevance, and value-driven product presentation. Instead of memorizing scripts, students learn a repeatable process they can immediately implement in the dealership.

Virtual Training Network (VTN):
Upon registering, attendees will receive an email detailing login information for our Virtual Training Network and instructions on how to access the QuickStart modules. These must be completed prior to class. Upon completing F&I School, attendees will have access to the Power Boost, which is designed as follow-up to the course curriculum and is also found in the VTN.

Location:
iA American Training Institute
6725 Via Austi Parkway Ste. 370
Las Vegas, NV 89119

Hotel:
Tru by Hilton Las Vegas Airport
6862 Gilespie Street
Las Vegas, NV 89119

After registering for the class, you will receive more information about the hotel and how to book accommodations.

Class schedule:

Monday – Wednesday      8:00 am – 5:00 pm
Thursday                            8:00 am – 2:30 pm

Please arrive early. Class starts promptly at 8:00 am. Business attire required.

Payment for all classes is due before the start of the course.